Shipping policy

 

SHIPPING

PROCESSING TIME

Please allow 1 - 7 business days (excluding holidays and weekends) for order processing before an order ships. Orders placed after 5PM EST on business days will start processing on the next business day. Additionally, orders placed after 5PM EST on Fridays, or during the weekend, will start processing on the following business day.

*For any national weather delay, please allow 1 additional business day for processing.

Please Note: All international packages are subject to Customs, Duties, and Search. We are not responsible for Duties, Taxes, Customs Fees and any additional fees encountered during the shipping process. If you refuse to accept the incurred fees and the package is determined unclaimed, denied or otherwise refused, Farentasen will not be responsible for any fees.

For APO or FPO military addresses, please keep in mind that transit times may be prolonged due to government clearance protocol.

SHIPPING CARRIER DELAYS

 Please keep in mind that we rely on the same tracking provided to a customer once a package leaves our facility. If you have a concern regarding your delivery and your tracking link shows your package is in-transit, please contact the shipping carrier for further detail.

In the unfortunate event that your tracking information states your order was delivered but you did not receive it, please email farentasen@gmail.com to contact the support team to come up with a resolution per individual case.

EXCHANGE POLICY

Returns, refunds, exchanges and/or cancellations are currently not allowed. 

Please Note: All Sales Are Final ! Merchandise returned damaged or without authorization may be rejected and sent back to the customer at the discretion of Farentasen. 

Please note: We do not accept international exchanges. We apologize for any inconvenience this may have caused.